VCA El Rancho Animal Hospital
VCA A Breed Apart Animal Hospital
is seeking an
Client Service Representative
to join our well-established, AAHA-accredited, 4-doctor practice in Pasadena, California.
At VCA Animal Hospitals, we take our mission statement –
your pet’s health is our top priority and
excellent service is our goal
– very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We're looking for a personable yet highly professional service extraordinaire with a strong dose of emotional intelligence. As you know, the hospitalization of a beloved pet can be a stressful situation for everyone involved. At times, your ability to maintain a cool head and treat clients according to the Golden Rule will be tested. But we have faith in your professionalism and know that you won’t let us—or yourself—down!
Our ideal candidate will be a self-starter who can work well individually as well as within a team.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impact our business.
Skills and Qualifications
VCA's Client Service Representatives come from a wide variety of professional backgrounds: careers in medical & healthcare fields, retail, hospitality, restaurant service, sales, management, administrative assisting, and call centers. Yet they all share a common passion….the satisfaction that comes from providing an outstanding client experience.
The successful CSR candidate will share VCA's commitment to delivering the highest quality patient care with exceptional client service. He/she will bring a positive attitude, a service orientation, and high energy along with:
At least one year of proven past experience helping customers.
High School Diploma/GED or equivalent.
Excellent listening and communication skills.
Compassion for pets and people—as well as awareness and understanding of others’ reactions.
Proven decision-making skills to choose the most appropriate course of action.
The ability to integrate new information into problem-solving.
Proficiency in Microsoft Office.
Willingness to work non-traditional hours, including nights, weekends and holidays.
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Duties and Responsibilities
The Client Service Representative plays a key role in the hospital's success, as his/her immediate interaction with customers impacts revenue, repeat visits, and satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Managers, Regional Directors, and Kennel teams. The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We offer competitive compensation along with great benefits, including, 401(k), generous personal pet care discounts and more!
VCA El Rancho Animal Hospital
Website : http://www.vcahospitals.com/
We operate more than 700 animal hospitals in 42 states across the nation and 4 Canadian provinces in the VCA network. These hospitals are staffed by more than 4000 fully qualified, dedicated and compassionate veterinarians who strive to give your pet the very best in medical care. Over 400 are board-certified specialists. Our hospitals provide a full range of general medical and surgical services as well as specialized treatments: Wellness Spay/neuter Advanced diagnostic services (MRI/CT Scan) Internal medicine Oncology Ophthalmology Dermatology Cardiology Neurology Boarding Grooming *services may vary by location. We have created a network with extensive resources to provide quality care for your pets. What does it mean when we say high quality? It means we maintain high standards of pet health care. It means we emphasize prevention as well as healing. It means we provide continuing education programs to our doctors and staff. It also means we promote the open exchange of professional knowledge and expertise. And finally, it means we have established a consistent program of procedures and techniques that are effective in keeping pets healthy.