Job Title: Practice Manager
Reports To: On-site Veterinarian and Corporate Manager
Job Location: Country Critters Veterinary Clinic
FLSA Status: Hourly, Non-Exempt
The Practice Manager will oversee all operations at the hospital. He/she must hold the highest regard for maintaining a healthy, safe, and cohesive work environment while also maintaining legal and ethical continuity within the practice. He/she will lead by example and maintain a professional demeanor at all times. The Practice Manager is responsible for the success of the hospital in the following areas: benchmarking; client and staff retention; productivity; and profitability.
JOB DUTIES AND ESSENTIAL FUNCTIONS:
Understand and apply the legal implications in the hiring process. Hire all staff and maintain a pool of qualified applicants to maintain an optimal staffing level at all times.
Handle fair and consistent discipline to employees as necessary as well as all related documentation.
Responsible for discharging or firing of staff members as well as understanding the legal implications during the process while making decisions accordingly.
Handle or oversee all staff scheduling promoting the best use of staff during peak hours as well as compensating the schedule for slower times.
Prepare and deliver employee evaluations and keep documentation in the employee files.
Create an educational plan for each individual employee annually along with the budgeting needs of the plan. Ensure that credentialed employees are meeting their educational requirements.
Implement and oversee all training programs related to employee training, including employee development, safety, OSHA, chemotherapy, biomedical, and radiation training as well as all related documentation.
Plan and conduct all staff meetings.
Cover positions in the event of vacancies.
Set up and maintain the components of the staff benefit program.
Monitor production and AR totals for each veterinarian. Consult and coach veterinarians as needed on areas where improvement can be achieved.
Monitor staff productivity
Create, adjust and update procedures and protocols with veterinarians input as necessary to assure patient care and comfort meets the hospital standards.
Oversee appointment scheduling to accommodate caseloads and ensure client needs are being met.
Continually review and modify systems and procedures to ensure optimal service to clients.
Carry out or delegate organization of all client correspondence including reminders, statements, thank you cards, welcome cards, call backs, etc.
Meet with sales persons to keep up with clinics professional relationships and to be educated on available new products.
Handle all purchasing of inventory within the budgeting guidelines.
Maintain appropriate levels of “quantity on hand”, “reorder level”, and “reorder quantity” in the veterinary software.
Oversee the maintenance of the controlled drug logs in accordance with DEA regulations.
Set protocols that support the best use of hospital supplies to minimize waste.
Oversee the computer ordering and receiving process of drugs and supplies.
Carry out or delegate the daily sales reports and deposits.
Track and measure income and income categories; watch trends and troubleshoot concerns.
Have very tight control over expenses as they are related to income.
Create and maintain the use of a hospital budget based on the Well-Managed Practice
Meet with on-site veterinarians and corporate manager to discuss, evaluate and plan for the continued success of the business. A 1-year plan; 3-year plan, and 5-year plan should be maintained and revisited frequently.
May be required to perform other duties
EDUCATION AND LICENSURE REQUIREMENTS
Four-year college degree desirable but not required.
C.V.P.M. desirable but not required.
Typing skills required.
Computer knowledge required; comfortable with Word, Excel, and use of communication tools such as email.
Significant experience within a veterinary hospital REQUIRED
, preferably as a practice manager. Technician background desirable but not required.
Customer Service background required.
The Practice Manager must be able to:
Be flexible in work scheduling as the needs of the hospital are ever-changing. Be available by cell phone most times.
Be attentive to the supportive needs of staff as individuals in the quest to build a team environment.
Be able to handle stress and maintain a professional demeanor at all times.
Lead by example.
: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
MACHINES AND EQUIPMENT USED:
General office equipment such as telephone, copy machine, fax machine, calculator, computer
Good visual acuity and ability to communicate
Ability to sit and/or stand for long periods of time
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Return to Rural King
Website : http://www.ruralking.com/
Rural King Supply planted its roots in Mattoon, Illinois in 1960. Since that time Rural King has added 76 stores in a ten state area (Illinois, Indiana, Kentucky, Tennessee, Ohio, Michigan, Missouri, Pennsylvania, West Virginia, and Florida). The heart of Rural King is the corporate office, distribution center and flagship store, located in its city of origin, Mattoon IL.