National Veterinary Associates
Location:NVA - MarylandHospital Short Name:Statewide Maryland# of openings:1Due to our continued growth, we are seeking experienced Veterinary Hospital Managers for our hospitals across Maryland!Our ideal future team members have a strong background in human resources, finance and budget management, customer service, and leading a team. Veterinary or medical office management experience preferred. About NVANVA owns over 500 companion animal veterinary hospitals and boarding facilities in United States, Canada, Australia, and New Zealand. We have over 5,500 veterinary professionals that improve the well-being of patients by providing progressive and compassionate veterinary care. Our 900 veterinarians provide a full range of medical and surgical services. Our mission is to improve the comfort and well-being of patients by providing progressive and compassionate veterinary care. We develop a team of individual hospitals that share knowledge to achieve sustainable growth.Job SummaryThe Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.Job Duties and ResponsibilitiesLeadership and Planning· Acts as a champion for change and identifies, documents, shares, and promotes best practices· Participates in the planning and budget maintenance process· Establishes goals for the practice and staff· Creates the hospital schedule and manages labor costs to budgetOperations· Oversees employee benefits program and hospital insurance plans· Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance· Performs quality checks and reviews of client files· Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issuesPeople Management· Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff· Implements performance-based incentive and rewards and recognition programs· Manages staff, including grooming and boarding staff if applicable· Tracks and maintains current licensure for all DVMsClient Service· Demonstrates and reinforces the highest level of client service· Resolves client issues and escalations, and oversees client follow-up communication· Drives client visits through strategic client communication and local marketing efforts (i.e. Community)Financial· Ensures payroll is accurately completed and submitted for all hospital staff· Manages accounts receivable and cash on hand, including performing invoice audit reviews· Manages hospital inventory and controls facility and administrative costs· Performs other duties essential to the performance of the hospital as assignedQualifications· Bachelor’s degree in business or related degree is preferred· 3-5 years of experience in a managerial role, including customer service experience· Experience in a hospital setting in positions of increased responsibility is a plusKnowledge and/or experience in the following areas:· Multi-functional operations including budget and labor management· Manage time and tasks appropriately and remain flexible with assigned duties· Supervisory and leadership experience· Reporting and data analysis· Problem solving and resolution management skills· Oral and written communication skills· Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)· Interpersonal skills with staff and clients, and works well in a team environment· Customer service strategies and effective marketing techniques· HR policies and protocol development· Staff management including: coaching, developing, and motivating staff· Conduct performance appraisals· Delegate responsibility and achieve results with hospital team members· Make decisions confidently and effectively· Model a professional and courteous manner with staff and clientsEqual Employment OpportunityIt is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates