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Associate Director Professional Services South

Atlanta, GA

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Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Merck’s Animal Health (MAH) Division works to improve the health of animals around the world through collaborative partnerships and a deep sense of responsibility towards our customers, consumers, animals, society, and planet. This team of energetic, independent thinkers offers one of the industry’s most innovative portfolios of products, services, and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species both domestically and internationally.  
The Associate Director of Professional  Services is a field based position responsible for providing technical support to Sales and Marketing for Merck Animal Health products specific to companion animal health. Responsibilities include providing technical support for companion animal products and programs.  The position will be required to maintain contact with key industry professionals to include academic, veterinary related individuals or groups.  Additional duties will include attending and presenting in prominent industry scientific meetings.  This individual will interact with our customer base on a technical level, giving presentations in at various venues local and national, and train sales representatives on the use of technical data during sales calls.  The Associate Director of Professional Services will also coach sales reps on technical selling, assist in preparation presentations, and serve in a technical capacity on marketing brand teams.
In addition, this position will have responsibility for directly supervising a team of Professional Services colleagues, including hiring, performance management, and other supervisory activities.
Key responsibilities may include, but are not limited to:
Hire, train, and supervise field veterinary staff of the Companion Animal Business Unit.
Deliver a high level of technical expertise, service and support to MAH  Companion Animal sales in the US.  Assure those services are provided within corporate objectives and within budget guidelines.
Professional Services includes but is not limited to: communicating technical features, benefits and methods of pharmaceuticals, product use directions, adverse event reporting, dealing with companion animal health issues in customer’s operations, customer complaints and education on new products from MAH.
Participate as a scientific speaker at industry and local meetings where needed by communicating non-proprietary company research and representing MAH as a source of highly valuable technical expertise.
Conduct and assist in market support research.  
Obtain information regarding customer needs through various channels, networking and customer visits, providing feedback to prioritize research and development needs. 
Aid in development of technical and marketing brochures for MAH products.
Act as a liaison between prominent researchers in university, government and private settings to supply MAH with stream of information regarding innovative products and developments within the research world. 
Communicate between various MAH departments, as needed, to aid in delivery of product to customers, i.e. Sales, Marketing, Regulatory Affairs, R/D,  Quality Control, Quality Assurance, Production, etc.
Work Location: Remote, South.
Required Experience and Skills: 
Doctor of Veterinary Medicine (D.V.M) degree.  
A minimum of five (5) years of relevant work experience to include veterinary experience.
Must have a current veterinary license in a U.S. state.
Must be willing to travel at least 75% of the time.
Excellent verbal, written, interpersonal and communication skills.
Ability to work in a team environment.
Good leadership skills.
Ability to digest extremely technical information and present it in understandable terms to lay people.
Experience in companion animal medicine and/or companion animal technical services work.
Project management experience.
People management experience.
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Search Firm Representatives Please Read Carefully: 
Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.
Visa sponsorship is not available for this position.
For more information about personal rights under Equal Employment Opportunity, visit:
             EEOC Poster
             EEOC GINA Supplement 
Scientific Sales Affairs
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Yes, 75 % of the Time
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